We offer intangible goods and thus its not possible to issue refunds when the files have been sent to the buyer/recipient. It is however our responsibility as SVG HUBS to deliver the files as expected and rectify any issue which the customer may raise in regards to the downloaded files.
Acceptance of this Refund Policy
As a customer it is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this Refund Policy.
Since SVG HUBS is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the file is sent. As a customer you are responsible for understanding this upon purchasing any item at our website.
There are however exceptional circumstances under which we may honor refunds. These exceptions include:
- Product not as described. We endeavor to ensuring that all our files are as displayed and described. If however you receive a file that is not as described please report back to us within 7 days of purchase. If we cannot send the expected file as displayed and described, we will issue a full refund.
- File defects. Though we thoroughly test our files before listing them, we acknowledge that errors may still occur since we are humans. If you detect a file has an issue please contact us with 48 hours of receipt. We will rectify the defect as soon a possible. If however we fail to do so within 48 hours of submitting your report, you are illegible for a full refund.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our files with third-party software.
Ensure that at least one of the file formats listed on individual product description page is what you require for your software and is compatible with the software or purpose you intend to undertake.
We however offer technical supports in software such as Design Space. This is a voluntary endeavor and is not a guarantee upon purchase, and, cannot amount to claim for refunds.
We are glad you chose to shop with us. We endeavor to offer quality products and good customer service.
If you have any questions about our Returns and Refunds Policy, please contact us through the contact page